Frequently Asked Questions

Everything you need to know about shopping for a cause.

How do my purchases support UNICEF's mission?

Proceeds from every purchase go directly toward UNICEF's global programs, providing life-saving food, clean water, education, and healthcare to children in need across over 190 countries.

What are the shipping costs and delivery times?

Shipping costs are calculated at checkout based on your location and weight. Standard delivery typically takes 5-10 business days, while expedited options are available for most regions.

Are the products in the UNICEF Shop ethically sourced?

Yes, we are committed to ethical sourcing. Our products are manufactured under fair labor conditions, and many items are handcrafted by artisans in developing communities supported by UNICEF initiatives.

What is your return and exchange policy?

If you are not satisfied with your purchase, you can return or exchange items within 30 days of receipt, provided they are in their original, unused condition.

Is my purchase tax-deductible?

While the purchase of goods is generally not tax-deductible, any additional donations made at checkout are tax-deductible to the extent allowed by law. Please consult your tax advisor for specific guidance.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay to ensure a secure checkout experience.